Responsible Gambling Starts with Awareness
For most people, betting is a way to have fun, test their sporting instincts, or simply enjoy the thrill of a casino from the comfort of home. m89 understands that, and we are proud to be a platform that supports such experiences — as long as it is done responsibly.
Problem gambling can happen to anyone regardless of background or experience. The signs are often subtle in the early stages, and many people are unaware until it begins to affect their finances, relationships, or mental health. That is why m89 takes a proactive approach — we do not wait for problems to arise before taking action.
This page explains all the tools, options, and support resources available to you. Use them, share them with your loved ones, or contact us if you feel the need to talk. The m89 support team is ready to listen without any judgement.
Core Principles of Responsible Gambling
Decide the maximum amount you are willing to lose, and stick to it even when luck is on your side.
Money used for betting is an entertainment cost, not an investment or a source of income.
Set a time limit and take regular breaks. Do not let a gaming session run beyond your planned duration.
Attempting to recover losses by betting more is a serious warning sign — stop and take a break.
Ensure that wagering activity does not interfere with your work, family, health, or daily responsibilities.
Self-Control Tools on the m89 Platform
All of the following tools are available directly within your account and can be activated at any time — free, instant, and voluntary.
Deposit Limit
Set daily, weekly, or monthly deposit limits based on your means. Once a limit is set, the system will automatically block any deposits exceeding the permitted amount within that period.
Loss Limit
Set a maximum amount you can lose within a given period. Once the limit is reached, the system will block new bets until the limit period resets — protecting you from unplanned losses.
Session Time Limit
Set a time limit for your gaming sessions. The system will remind you when the time limit is approaching and will automatically end the session once the limit is reached, helping you stay in control of your time.
Temporary Cool-Off
Need a short break? Activate cool-off mode for 24 hours, 7 days, or 30 days. During this period, your account will be blocked from any wagering activity, but you can still withdraw your remaining balance.
Self-Exclusion
The strongest option for those who need an extended break. Self-exclusion can be set from 6 months to 5 years. During this period, your account is fully closed and cannot be reopened before the period ends.
Promotion & Notification Controls
Opt out of receiving promotional offers, bonuses, or notifications that may encourage you to bet more. You can fully manage these settings through your account profile section.
How to Activate Self-Control Tools
We have designed the self-control tool activation process to be simple, fast, and self-service without needing to contact support. Here are the steps:
Access the platform via the m89 website or mobile app and log in using your credentials.
Click the profile icon in the top right corner, then select "Account Settings" or "Responsible Gaming".
Select any self-control tool you wish to activate — deposit limits, time limits, temporary cool-off, or self-exclusion.
Enter the desired value or duration. A verification via email or SMS will be sent for your security.
Limits or restrictions will take effect immediately. You will receive a confirmation notification that the tool has been successfully activated.
If you have any difficulty activating the self-control tools, contact our 24/7 support team via live chat and we will assist you immediately.
Support for Our Members
In addition to the self-control tools within the platform, m89 also provides various support channels for members who need assistance or further guidance:
24/7 Live Chat
Our trained support agents are available at any time — whether you have a technical question, an enquiry about account limits, or simply want to talk about your betting habits.
Dedicated Support Email
Send an email to our Responsible Gaming team at [email protected]. All enquiries are handled confidentially and professionally within 24 working hours.
Online Self-Assessment
Complete the self-assessment form available in your account to help you understand your own betting patterns and identify whether you need additional support.
Educational Resources & Guides
Access a wide range of articles, guides, and short videos in the m89 Help Centre covering topics related to responsible gambling, financial management, and mental well-being.
Warning Signs to Watch Out For
Problem gambling rarely happens overnight. It develops gradually. Recognize these early warning signs and take action before things get worse. If you identify three or more of the following signs in yourself or a loved one, it's time to seek help.
Thinking about gambling almost constantly and planning the next session even while at work or with family.
Needing to bet with increasingly larger amounts to get the same level of excitement — a sign of growing tolerance.
Repeatedly trying to stop or cut back on betting but failing despite strong intentions.
Feeling restless, irritable, or uneasy when unable to bet or when forced to cut back on betting activity.
Using gambling as an escape from problems, anxiety, depression, or emotional discomfort.
Chasing losses — betting more to try to recover money already lost, which typically leads to even greater losses.
Hiding gambling activity from family or friends, or lying about the amount of money spent.
Borrowing money, selling assets, or using emergency savings to fund wagering.
M89's Promise to All Members
This is not just words — it is the minimum standard we uphold in every operational decision we make.
We do not send promotions or bonus offers to members who have activated self-control tools, are currently in a cooling-off period, or have been identified as at-risk users.
Every new member is required to go through an age verification process upon registration. The m89 platform is strictly for users aged 18 and above, with no exceptions.
All m89 support staff undergo ongoing training on how to identify signs of problem gambling and how to provide appropriate support to members.
The m89 system actively monitors unusual wagering patterns and may proactively reach out to members if signs of concern are identified.
Members who request a withdrawal will not be blocked or influenced by promotions to continue betting. The withdrawal process is always handled fairly and promptly.
This page and all self-control tools are always easy to find — we do not hide this important information in hard-to-reach corners.
Test Yourself — Are You Gambling Responsibly?
The following questions are based on the Problem Gambling Severity Index (PGSI), which is widely used internationally. This is not a diagnosis — it is a guide to help you assess yourself. Answer honestly for your own benefit.
1. Have you ever placed bets using money that was meant for basic necessities such as food, bills, or rent?
2. Have you ever tried to hide your betting activity from family members or friends?
3. Have you ever felt the need to bet with larger amounts to get the same level of excitement as before?
4. Have you ever bet in an attempt to recover money you had previously lost?
5. Has your betting activity ever caused health problems, including excessive stress or anxiety?
Interpretation: If you answered "Sometimes" or "Often" to two or more questions, we encourage you to speak with the m89 support team or activate one of the available self-control tools. Remember — asking for help is a sign of strength, not weakness.
FAQ — Responsible Gambling
Play Smart, Win Happy
M89 wants you to enjoy every moment on our platform — free from guilt, financial stress, and without sacrificing what matters most in your life. Register today and experience what responsible entertainment truly feels like.
Register a Free Account View More FAQs