Our Commitment to Your Privacy
When you register and use the m89 platform, you entrust us with your personal information. We do not take that trust lightly. This Privacy Policy is designed to ensure every member clearly understands what data we collect, why we need it, and how it is kept secure.
The m89 platform complies with Malaysia's Personal Data Protection Act 2010 (PDPA). All personal data processing is carried out lawfully, transparently, and limited to the stated purposes. We do not sell your data to any third party for marketing purposes without your explicit consent.
Why Your Privacy Is Safe at m89
Six core data protection principles we apply across every aspect of the m89 platform's operations.
Advanced Data Encryption
All data transmitted between your device and m89 servers is protected with 256-bit SSL encryption. This means that even if the data is intercepted, it cannot be read by any unauthorized party.
Secure & Access-Restricted Servers
Member personal data is stored on servers protected by multi-layered firewalls and strict access controls. Only authorised personnel who require access for operational purposes are permitted to view such data.
Account Control in Your Hands
You have full control over your personal data. Through your account settings, you can update your information, request a copy of your data, or submit an account deletion request at any time.
No Data Sales to Advertisers
M89 has never and will never sell members' personal data to advertisers, data brokers, or any third party for commercial purposes. Your data belongs to you, not to our business.
Malaysia PDPA Compliance
All m89 data handling practices comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We continuously update our internal procedures to ensure ongoing compliance with the latest legislation.
Data Breach Notification
In the event of any security incident involving members' personal data, m89 is committed to notifying affected members within the timeframe set out in our incident response procedures.
1 Personal Data We Collect
We collect your personal data through various points of interaction with the m89 platform. The type of data collected depends on how you use our services:
| Data Category | Examples of Information | Requirement |
|---|---|---|
| Identity | Full name, identification card number, date of birth | Required (KYC) |
| Contact | Email address, phone number | Required |
| Financial | Bank account number, bank name, transaction records | Required (deposit/withdrawal) |
| Technical | IP address, device type, web browser, access logs | Automatic |
| Usage | Betting history, games accessed, session duration | Automatic |
| Communications | Live chat records, support emails, feedback | When applicable |
We only collect data that is genuinely necessary for the stated purposes. We ensure our data minimisation principle is upheld at all times.
2 How We Collect Your Data
Your personal data is collected through the following methods:
- Account registration — Information you provide when creating a new account at m89.
- KYC Verification — Identity documents you upload for identity verification purposes.
- Financial transactions — Information provided when making a deposit or requesting a withdrawal.
- Platform usage — Data automatically generated while you play, bet, or browse the platform.
- Support communications — Information you share when contacting our support team.
- Cookies and tracking technologies — Technical data collected via cookies when you visit our website.
We do not collect your personal data from third-party sources without your knowledge, except for identity verification purposes through authorised KYC service providers.
3 How We Use Your Data
The personal data we collect is used exclusively for the following purposes:
- Account management — Creating, verifying, and maintaining your member account.
- Transaction processing — Ensuring deposits and withdrawals are processed accurately and securely.
- Identity verification (KYC) — Meeting anti-money laundering (AML) and fraud prevention legal requirements.
- Customer support — Providing relevant and effective assistance to members.
- Platform security — Detecting and preventing fraudulent activity, abuse, or security threats.
- Service improvement — Analyzing usage patterns to improve the user experience.
- Marketing communications — Sending promotional information and exclusive offers (with your consent only).
- Legal compliance — Fulfilling applicable legal and regulatory obligations.
You may withdraw your consent to receive marketing communications at any time through the notification settings in your account or by contacting our support team.
4 Data Sharing with Third Parties
M89 does not share members' personal data for commercial purposes. However, there are limited situations where data must be shared with certain parties to ensure the platform operates smoothly and securely:
- Payment providers — Transaction information required to process deposits and withdrawals via FPX, local banks, or e-wallets.
- KYC service providers — Identity documents for identity verification purposes as required by law.
- Technical infrastructure providers — Cloud computing companies that store and process data on behalf of m89 under strict confidentiality agreements.
- Authorities and regulatory bodies — When required by law, court order, or direction from a legitimate authority.
All third parties we work with are required to sign data processing agreements and adhere to security standards equal to or higher than those of m89 itself.
5 Data Security Measures
We invest seriously in security infrastructure to ensure your personal data is always protected. Security measures we have in place include:
- 256-bit SSL Encryption on all data communications between servers and user devices.
- Two-factor authentication (2FA) available to all member accounts to prevent unauthorized access.
- 24/7 account activity monitoring with an automated intrusion detection system (IDS).
- Regular security testing by our internal security team and independent third-party auditors.
- Strict internal access controls — staff are only granted access to data relevant to their responsibilities.
- Encrypted data backups regularly to ensure recovery in the event of an incident.
Reminder: While we take all reasonable precautions, no system is 100% immune. You also play an important role — always use a strong password and enable 2FA on your account.
6 Cookies & Tracking Technologies
The m89 website uses cookies and similar tracking technologies to enhance your browsing experience. Below are the types of cookies we use:
- Essential Cookies — Required for core platform functions such as login sessions and security. Cannot be disabled.
- Performance Cookies — Gathering information on how visitors use the website to help us improve performance.
- Functional Cookies — Saving your preferences such as language and display settings for a more personalized experience.
- Analytics Cookies — Helping us understand website traffic and usage patterns in an aggregated and anonymized form.
You can manage your cookie preferences through your web browser settings. Disabling certain cookies may affect the functionality of some parts of the platform.
7 Your Rights as an m89 Member
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:
Request and obtain a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of personal data under certain legally permitted circumstances.
Object to the processing of your data for direct marketing purposes at any time.
Obtain your data in a machine-readable format for transfer to another provider.
Request that we restrict how we process your data in certain circumstances.
To exercise any of the rights above, please contact the m89 support team via live chat or email. We will process your request within 14 business days.
8 Data Retention Period
We retain your personal data only for as long as necessary for the stated purposes or as required by law:
- Active account data — Retained for as long as your account remains active on the m89 platform.
- Financial transaction records — Retained for a minimum of 7 years in accordance with Malaysia's financial and tax legal requirements.
- Support communication records — Retained for 2 years from the date of last communication.
- Technical and security logs — Retained for 90 days for security investigation purposes.
- After account closure — Account data is archived for 5 years before being permanently deleted, unless a longer retention period is required by law.
Once the retention period expires, your personal data will be securely deleted or anonymized in accordance with our standard security procedures.
9 Changes to This Privacy Policy
M89 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. When significant changes occur, we will:
- Updating the "Last updated" date at the top of this page.
- Displays in-platform notifications while you are logged in.
- Sending notification emails to all registered members for changes that materially affect their rights.
We encourage you to review this Privacy Policy periodically. Your continued use of the m89 platform after changes are published indicates your acceptance of the updated policy.
10 Contact Us Regarding Privacy
If you have any questions, concerns, or complaints regarding how we handle your personal data, our Data Protection Officer (DPO) team is ready to assist:
- Live Chat — Available 24/7 via the chat icon at the bottom corner of the platform.
- Email — [email protected] (we will respond within 3 business days).
- Official Complaint Form — Available via the FAQ us.
If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysia Department of Personal Data Protection or the relevant regulatory body.
Join m89 with Complete Confidence
Your privacy and security are our top priority. Register as an m89 member today and enjoy a safe, transparent, and exciting online betting experience alongside millions of members across Malaysia.
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